SERVICE LEVEL AGREEMENT
This document
provides details of the Service Level offered
by Ambrow to its customers backed by a money-back
guarantee as set out below. To view our
main terms and conditions, click
here.
99.9% UPTIME
GUARANTEE
(a) Coverage
These Ambrow Service Guidelines apply to
you if you have registered for either Shared
Hosting Services ( the "Service") and you
are in good financial standing with Ambrow.
(b) Service
Level Ambrow will use reasonable endeavours
to have the content of your Web site available
for http access by third parties 99.9% of
the time ("Web Site Availability").
(c) Credits
In the event that there is no Web Site Availability,
Ambrow will credit the following month's
service fee as follows. For Shared Hosting
services, such credit shall be retroactive
and shall be as calculated below and as
measured 24-hours a day in a calendar month,
with the maximum credit not to exceed the
monthly service charge for the affected
month.
Customer
Web Site Availability
| Monthly
Web Site Availability |
Monthly
refund |
| 95%
to 99.8% |
25%
|
| 90%
to 94.9% |
50% |
| 89.9%
or below |
100%
|
You must request
credit by sending an electronic mail message
to web@ambrow.com For security, the
body of this message must contain your account
name and domain name, the dates and times
of the unavailability of your Web site,
and such other customer identification requested
by Ambrow.Credits will usually be applied
within sixty (60) days of your credit request.
Credit to your account shall be your sole
and exclusive remedy in the event that there
is no Web Site Availability.
(d) Restrictions
Credits shall not be provided to you in
the event that you have no Web Site Availability
resulting from
(i) scheduled maintenance as posted from
time to time at http://www.ambrow.com
(ii) your behaviour or the performance or
failure of your equipment, facilities or
applications including circumstances leading
to withdrawal of services, or
(iii) you do not name the Technical and
Billing contacts for your Domain Name as
required, or
(iv) circumstances beyond Ambrow's reasonable
control, including, without limitation,
acts of any governmental body, war, terrorism,
insurrection, sabotage, embargo, fire, flood,
strike or other labour disturbance, interruption
of or delay in transportation, unavailability
of interruption or delay in telecommunications
or third party services (including DNS propagation),
failure of third party software or hardware
or inability to obtain raw materials, supplies,
or power used in or equipment needed for
provision of your Web site.
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